FAQ

When I buy a tuto­r­ial what does that mean.

When buy­ing a tuto­r­ial what you are pay­ing for is access to watch it as many times as you like for the life of your account. To access the tuto­r­ial you have pur­chased it will be vis­i­ble through your “My Tuto­ri­als” sec­tion of your account once you are logged in or it will be vis­i­ble for you to watch on the site under it’s category.

Will I always have access to my pur­chased tuto­ri­als if I go from a guest to a member.

Yes. When buy­ing tuto­ri­als on this site you will always have access to them no mat­ter what account you hold. Should you start as a guest and then become a mem­ber and your mem­ber­ship expires your account will be changed back to that of a guest and your pur­chased tuto­ri­als will be accessed from there.

When I buy the tuto­r­ial can I receive / down­load the video file so I can play it on my computer.

At this time we do not offer the facil­ity to down­load the tuto­ri­als video file due to com­pat­i­bil­ity issues between cus­tomers com­put­ers and ver­sions of media players.

Can I pur­chase all your tuto­ri­als on DVD if I dont want to join as a mem­ber.

The tuto­ri­als are only avail­able through being viewed on the web­site. We do not offer them as a group purchase.

My tuto­ri­als take a long time to stream is there a way to make it faster.

The tuto­ri­als are sized for opti­mum view­ing res­o­lu­tion and stream­ing. The issues you are expe­ri­enc­ing is a lag in your inter­net speed. Pos­si­bly view­ing the tuto­r­ial at a smaller size will speed up the process for you. Alter­na­tively you can let the tuto­r­ial play for a few sec­onds and then hit pause. The tuto­r­ial will then load into the page and once it is loaded you can then watch with­out any stream­ing pauses.

The tuto­r­ial wont play and I am being told I need to upgrade my Flash Player.

All the tuto­ri­als on the site are played through the Adobe Flash Player for cross plat­form com­pat­i­bil­ity for all users. All you need to do is upgrade your player to the lat­est ver­sion and your tuto­ri­als will run per­fectly. Click here to be taken to the Adobe.com web­site to down­load for free the updated ver­sion. (We rec­om­mend you only update this player from the adobe.com website).